PAYMENT, SHIPPING & RETURNS

Last updated: May 21, 2026

Shipping Countries

RENNIK currently ships to Germany and selected European countries, including:

• Austria
• Belgium
• Bulgaria
• Croatia
• Cyprus
• Czechia
• Denmark
• Estonia
• Finland
• France
• Germany
• Greece
• Hungary
• Ireland
• Italy
• Latvia
• Lithuania
• Luxembourg
• Malta
• Netherlands
• Poland
• Portugal
• Romania
• Slovakia
• Slovenia
• Spain
• Sweden
• United Kingdom

Shipping to certain remote islands or restricted delivery zones may not be available.

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Shipping Costs

Germany

Standard Shipping

• Flat Rate: €4.99
• Estimated Delivery: 3–5 working days

Free Shipping

• Free shipping on all orders above €69

Express Shipping

Express delivery may be available at checkout depending on destination and product availability.

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International Shipping

Shipping costs for international orders are calculated based on:

• destination country;
• package weight;
• selected shipping method.

Estimated delivery times vary by country.

Typical delivery windows:

Express shipping options may be available for selected countries.

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Fulfillment & Delivery

Orders are processed through European fulfillment partners.

Orders are generally processed within 1–2 business days.

Delivery times are estimates only and may be affected by:

• customs procedures;
• courier delays;
• weather conditions;
• holidays;
• force majeure events.

RENNIK is not liable for delays outside of our reasonable control.

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Accepted Payment Methods

We currently accept:

• PayPal
• Klarna
• Stripe
• Credit & Debit Cards
• Apple Pay
• Google Pay
• Bank Transfer
• Cash on Delivery (where available)

All payments are securely processed by certified third-party payment providers.

Additional terms and conditions from payment providers may apply.

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Klarna Payments

If you choose Klarna as your payment method, certain personal data may be shared with Klarna for:

• payment processing;
• identity verification;
• fraud prevention.

Klarna’s own terms and privacy policies apply.

Approval decisions for Klarna payment methods are made solely by Klarna.

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Returns & Refunds

Customers within the European Union have the right to request a return within 30 days after delivery.

To qualify for a return:

• products must be unused;
• products must remain unopened;
• hygiene seals must remain intact;
• products must be returned in original packaging.

Because RENNIK sells cosmetic and skincare products, opened or used items cannot be returned for hygiene and consumer safety reasons.

This restriction applies in accordance with applicable EU consumer protection regulations for sealed cosmetic and hygiene products.

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Damaged or Incorrect Products

If your order arrives damaged or incorrect, please contact us within 48 hours after delivery.

Please include:

• order number;
• photos of the product;
• photos of the packaging;
• description of the issue.

Damaged transport claims may be processed through:

Cosmetics Nord SIA
Lielmaņi, Mārupes pagasts
Mārupes novads, LV-2167
Latvia

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Return Address

Standard returns may be sent to:

Maerkische Allee 193
12681 Berlin
Berlin, Germany

Phone: +49 176 77806675

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Refund Processing

Approved refunds are issued to the original payment method.

Refund processing times may vary depending on:

• payment provider;
• bank processing times;
• Klarna/PayPal processing policies.

Shipping costs are non-refundable unless:

• the product arrived damaged;
• the wrong product was delivered;
• the order was lost during transport.

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Contact

RENNIK (Jerry Berry Ltd.)

Email: support@rennik.com